About Orders Q: Can I view all the products online? A: Yes, you can browse all the latest clothing styles and sizes on our official website. Our product catalog is updated regularly to showcase the latest season’s fashion trends.
Q: How can I modify an order I have placed? A: If you need to modify your order, please contact our customer service team within 24 hours of submitting your order by emailing christopheraycock@fashionpointshop.com or calling 252-200-0418. Please note that we may not be able to make modifications once the order has entered the processing stage.
About Payment Q: What payment methods do you accept? A: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal.
Q: Is online payment secure? A: Absolutely secure. We use industry-standard encryption technology to protect your payment information and ensure the security of your transaction information.
About Delivery Q: What delivery options can I choose? A: We offer a variety of delivery options, including standard delivery, express delivery and next-day delivery. Specific shipping costs and delivery times will be provided at checkout based on your shipping address.
Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use the tracking number to track the status of your order on our website or the website of the shipping service provider.
About Returns and Exchanges
Q: If I am not satisfied with the purchased item, can I return it?
A: We offer a 30-day return service. If you are not satisfied with the purchased item, you can return it within 30 days after receiving it, provided that the item has not been worn, washed and the tags are intact.
Q: How do I exchange the item?
A: If you need to exchange the item, please contact our customer service and we will provide specific exchange instructions. Please make sure that the exchanged item is in its original condition and has not been worn or washed.
Others
Q: How do I get information about new products and offers?
A: You can subscribe to our email newsletter, and we will send you regular information about new product launches, special promotions and exclusive offers. Just enter your email address at the bottom of our website to easily subscribe.
Q: What should I do if the item I received has quality problems?
A: If there are any quality problems with the items you received, please contact us immediately through our customer service email christopheraycock@fashionpointshop.com or phone 252-200-0418 and we will solve the problem for you as soon as possible.
